FAQ
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What kind of furniture do you offer in your online store?
We offer a wide range of handmade custom-made furniture, including but not limited to: dining, coffee, conference, console and side tables, cabinets, sideboards, desks, benches, shelves and storages, charcuterie boards and more.
Each piece is crafted with meticulous attention to detail and can be tailored to your specific preferences.
Can I request a completely unique custom design?
Yes, we welcome custom design requests! If you have a specific design in mind that isn't listed in our collection, please contact us with your requirements, sketches, or references. Our skilled craftsmen will work closely with you to bring your unique vision to life.
Contact us today to collaborate on your vision.
How long does it take to create and ship custom-made furniture?
The time required to create and ship your custom-made furniture depends on factors such as design complexity, materials, and current order queue. On average, it may take between 4 to 8 weeks from order placement to delivery. Should there be any modifications to these lead times, we will promptly notify you via email.
Do you offer international shipping?
Through our partnership with leading shipping companies, we offer guaranteed FREE worldwide delivery, ensuring zero risk and 100% insurance coverage.
What materials are used in crafting your furniture?
WOOD:
Our materials are carefully selected, consisting of premium reclaimed wood and responsibly sourced hardwood obtained from European regions.
EPOXY RESIN & FINISHES:
We ensure the highest quality products by utilizing non-toxic epoxy resin and VOC-free finishes, guaranteeing a toxin-free environment in your home.
Do you offer a guarantee for your handmade furniture?
Absolutely, we take great pride in the craftsmanship and quality of our handmade furniture, and we back it up with a lifetime guarantee. In case of any furniture-related concerns, feel free to reach out to us for a satisfactory solution.
How can I track my order's progress?
Once your order is placed, you'll receive email updates regarding its progress. This includes confirmation of your order, crafting updates including photos of each step of the creation process, shipping details, and tracking information.
For any further questions, inquiries, or assistance, please don't hesitate to reach out to our customer support team: sales@er-casa.com
We're here to ensure your experience with our handmade custom-made furniture is exceptional.