Order Cancellation or modification

Prior to the start of production and/or delivery, ER Casa requires an advance payment for every order. Products are manufactured only after the deposit has been confirmed.

If the CUSTOMER needs to modify a requested item, adjust its finish or quantity, or correct any errors in the official order, changes may be made within 2 working days at no charge, by following the instructions provided by our Customer Care team at sales@er-casa.com.

ER Casa reserves the right to charge for any alterations made to the order after 2 working days from payment confirmation.

To exercise the right of withdrawal, the CUSTOMER must contact Customer Care at sales@er-casa.com

Cancellations are accepted within 48 hours after the deposit of the first advance payment. Any requests made after this period will not be accepted.

ER Casa reserves the right to retain 30% of the total amount paid by the CUSTOMER for all Standard Orders.

For Custom / Bespoke orders, ER Casa reserves the right to retain 50% of the total amount deposited by the CUSTOMER once an official purchase order with all specifications has been approved and placed.

Cancellations will not be accepted for any Custom / Bespoke orders once an official purchase order with all specifications has been approved and/or production has commenced. ER Casa reserves the right to refuse the return or refund of any Custom / Bespoke item.

ER Casa reserves the right to issue a refund or replacement only after the original item has been delivered to its designated address and inspected for damage.

ER Casa also reserves the right to refuse or deduct credit from a refund if the original item is not returned in pristine condition. All products must be returned in their original packaging, including box, accessories, inserts, protective materials, and leaflets.